Design consultant, UCD Analyst
August 2013 to June 2015
I worked on a number of different UX and BA projects, plus a little bit of pitching for application design and development work.
The example here is a pitch demo of DWS's integrated Engineering Link software access portal for single-point access to existing and early beta release applications for an Australian Defence Force partner.
Note: This pitch was originally prepared with additional technical notations and UI elements that are not in the public domain and have been removed. Only a small sample of the actual 64 UI screen mockups is shown here.
Department of Veterans' Affairs
March 2013 to June 2013
I worked on a short three-month contract as a senior Usability Business Analyst with the initiation phase of the Veterans First Program. This part of the program was the initial service design assessment of the process journey for DVA staff and how they interacted with their clients at the time (2013). This project highlighted the highly manual processes that need to be automated and was a state way before the current MyService was rolled out
Clean Energy Regulator
User-centred Design Analyst
April 2012 to March 2013
Senior UCD Analyst working on service design, usability and accessibility across the agency.
I worked on design patterns and workflow analysis for the Client Portal and also ran the initial paper forms design and roll-out successfully launched on the legislation enablement day.
Department of Immigration and Citizenship
User Centred Design Analyst
December 2010 to March 2012
UCD analysis, User testing, Client engagement and management. Developed a system of unified UCD Specifications that incorporate product development stages from wireframes to full specifications in an easy-to-access visual format.
The examples shown here were the original designs for the Central Health Visa project and an online system to support the eventual roll-out of the eMedical program.