![DWS - Engineers Link - Home status screen](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/69627dc9-e679-4258-90be-2f66e04b5a37_rw_1200.png?h=021a1a1de1fa4cd410da06fcfd613916)
DWS - Engineers Link - Home status screen
![DWS - Engineers Link - Application launch screen](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/c7f0a86e-fbfd-4969-8145-12a6a0d06d95_rw_1200.png?h=869c332b66ec28f9f93d815d3a57f718)
DWS - Engineers Link - Application launch screen
![DWS - Engineers Link - Reports start page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/2521460e-3a44-4387-95d4-9fdea993ce59_rw_1200.png?h=5231393da7bd9e9ba700d7a89023d3ba)
DWS - Engineers Link - Reports start page
![DWS - Engineers Link - Features](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/ca1e6b0f-9eb2-4ff3-8ad6-c7721466e7e9_rw_1200.png?h=5bc38058d460c55d8d52a8b4c1dc36f1)
DWS - Engineers Link - Features
![DWS - Engineers Link - Reports results list](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/600bdb04-3808-40f1-bfcd-0df8d72848f9_rw_1200.png?h=779349ec8cab020b9f21f84e2b18e3db)
DWS - Engineers Link - Reports results list
![DWS - Engineers Link - Online task support](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/f530b1b2-1ba9-454e-a541-4ae2b9fd9507_rw_1200.png?h=3f43244492429e44f406adeb38211b2f)
DWS - Engineers Link - Online task support
![DWS - Engineers Link - Online task launch points](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/44b2d6d4-279a-4fea-ad3d-2fd8df3dacef_rw_1200.png?h=c302ff67a23140e89665317f7a57a529)
DWS - Engineers Link - Online task launch points
DWS
Design consultant, UCD Analyst
August 2013 to June 2015
I worked on a number of different UX and BA projects, plus a little bit of pitching for application design and development work.
The example here is a pitch demo of DWS's integrated Engineering Link software access portal for single-point access to existing and early beta release applications for an Australian Defence Force partner.
Note: This pitch was originally prepared with additional technical notations and UI elements that are not in the public domain and have been removed. Only a small sample of the actual 64 UI screen mockups is shown here.
Department of Veterans' Affairs
Service Designer/BA
March 2013 to June 2013
I worked on a short three-month contract as a senior Usability Business Analyst with the initiation phase of the Veterans First Program. This part of the program was the initial service design assessment of the process journey for DVA staff and how they interacted with their clients at the time (2013). This project highlighted the highly manual processes that need to be automated and was a state way before the current MyService was rolled out
![DVA - VFP - Inputs - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/105fb265-6648-4f25-9f66-2b691b177649_rw_1200.png?h=48ca40d69b30bc103188a421848c0601)
DVA - VFP - Inputs - Current state
![DVA - VFP - Initial processing - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/1af61ee0-025e-4dc7-99a9-2c61a8015838_rw_1200.png?h=5f1c58544b790202609a7287a348f4bd)
DVA - VFP - Initial processing - Current state
![DVA - VFP - Compensation flow - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/9379b761-7d5e-4338-a882-640868c9b9c4_rw_1200.png?h=922547d5ebf700eeb14e9f7d329bb6dc)
DVA - VFP - Compensation flow - Current state
![DVA - VFP - Needs assessment - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/d7626189-7eed-4e6e-9e50-c1f2d946b203_rw_1200.png?h=7a6c649589aa6ee24e373b8aada2ffde)
DVA - VFP - Needs assessment - Current state
![DVA - VFP - Initial Liability - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/d99abb30-099e-4d5f-a97d-b7878828a344_rw_1200.png?h=267c2a355e11a6088c243bdaa04d1627)
DVA - VFP - Initial Liability - Current state
![DVA - VFP - Permanent Impairment - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/ae301c64-0be1-4bfd-9c14-204007cdc3b4_rw_1200.png?h=7bf45904bf087c35dab16c5a1aeabf6b)
DVA - VFP - Permanent Impairment - Current state
![DVA - VFP - Incapacity - Current state](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/24e21a72-1a31-484c-b6b4-77c29a153548_rw_1200.png?h=8d3b1b0fe52568a2e2acd3b51d11c268)
DVA - VFP - Incapacity - Current state
![CER - Client Portal wireframes](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/a2837ac7-0303-43e6-97c3-bbfd2fb0e12c_rw_1200.png?h=6b8052caebe00e8b1a31be50af896250)
CER - Client Portal wireframes
![CER - Client Portal - Home page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/24877458-f50c-4311-ad8b-bf03cafaaacd_rw_1200.png?h=479208f2ff6aadcb48308ada101cb118)
CER - Client Portal - Home page
![CER - Client Portal - Product page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/18859c4d-7bd7-4c9e-8689-d3496c3069b9_rw_1200.png?h=d0445c252fc81fe1421a0b2b7503ff58)
CER - Client Portal - Product page
![CER - Client Portal - Action initiation page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/ffd4299c-d0cf-470d-8e38-e36c4df4be57_rw_1200.png?h=77588e1d32f0ce9ca1c6fbdd721d3e9f)
CER - Client Portal - Action initiation page
![CER - Client Portal - Application assembly page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/66891210-cbd9-4da5-bbc4-bb0e9f97b614_rw_1200.png?h=51da3551dafa88dc6b8d5fda4960ee50)
CER - Client Portal - Application assembly page
![CER - Client Portal - Product entry page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/bf9c5b41-0d9f-4cb2-8348-9f68c25a542c_rw_1200.png?h=094654bc5bd53ab06e22208226dc01c9)
CER - Client Portal - Product entry page
![CER - Client Portal - Details form](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/56154bef-c9fe-43d0-b161-b88ef985a8e8_rw_1200.png?h=6cdfc779aa269dc6afc2eb39cc1031f1)
CER - Client Portal - Details form
![CER - Client Portal - Add participant page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/2843c967-b333-4a72-9981-ec902c134b9c_rw_1200.png?h=e38b18c07b843ec2cf8443bd2cbe8673)
CER - Client Portal - Add participant page
![CER - Client Portal - Participant details form](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/c4663044-6d72-45a0-8863-e61a8f9537eb_rw_1200.png?h=80ffae43d6bda84e079cd3a72a0e4a93)
CER - Client Portal - Participant details form
![CER - Client Portal - Success insert](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/1229f1cd-6a1a-4ed5-83a8-24210f9fe630_rw_1200.png?h=074546fded2a1ba1c496ab9dcc2948da)
CER - Client Portal - Success insert
![CER - Client Portal - Next step insert](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/0e5ad76e-ddfb-4c38-81fd-7c94c17ae4ba_rw_1200.png?h=f038fe7b23d9f1fbfe2f547c35a68e56)
CER - Client Portal - Next step insert
Clean Energy Regulator
User-centred Design Analyst
April 2012 to March 2013
Senior UCD Analyst working on service design, usability and accessibility across the agency.
I worked on design patterns and workflow analysis for the Client Portal and also ran the initial paper forms design and roll-out successfully launched on the legislation enablement day.
Department of Immigration and Citizenship
User Centred Design Analyst
December 2010 to March 2012
UCD analysis, User testing, Client engagement and management.
Developed a system of unified UCD Specifications that incorporate product development stages from wireframes to full specifications in an easy-to-access visual format.
The examples shown here were the original designs for the Central Health Visa project and an online system to support the eventual roll-out of the eMedical program.
![DIaC - Walls of wireframes](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/f72fe315-6896-43fe-b50b-8197b1aa699c_rw_600.png?h=584f8d32030bba8be5d25237ee8c4bab)
DIaC - Walls of wireframes
![DIaC - Walls of wireframes](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/ad09e0d3-fc38-41cc-9aa9-c6a83ba2d234_rw_1920.png?h=72ed281c7e76106298198252b499c706)
DIaC - Walls of wireframes
![eMedical - Visa applicant page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/d7dd723c-5bb8-4565-8c84-6124e9b914ce_rw_1200.png?h=39825ef9e77e1b776ef4ae55d40dedc2)
eMedical - Visa applicant page
![eMedical - Visa applicant page - Set pop-ups](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/d3a8a68e-98e2-4ef3-a8b0-e6bf24929924_rw_1200.png?h=fd5168a7bf6dba6f7ba3d8078c05b755)
eMedical - Visa applicant page - Set pop-ups
![eMedical - Visa applicant page - Decisions](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/6fd589bd-a507-4063-bc4b-8eeac3c9144e_rw_1200.png?h=ec72996a6d7d2a28eebaddadfe2bf0c3)
eMedical - Visa applicant page - Decisions
![eMedical - Visa applicant page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/e8a47e0e-eb2a-44b6-ac00-a1d93d7f8da7_rw_1200.png?h=c7ab2614cdc0a94c10de77f5438281f6)
eMedical - Visa applicant page
![eMedical - Visa applicant page](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/5c05692a-79e1-4f0c-b736-239770d189a0_rw_1200.png?h=3c9d3ab65dd397825ad278b566ae43c3)
eMedical - Visa applicant page
![Manage Case specifications](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/d9c70917-e88b-4b5e-85f2-9d0d8f943c70_rw_1200.png?h=4ddf7fdc34adcf93469815d3cd9438a6)
Manage Case specifications
![eMedical - Manage Case documentation](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/6b8f6d48-e291-4b59-ad82-337727961412_rw_1200.png?h=48b956459d02f3a562fb6ea1e3a9dc1e)
eMedical - Manage Case documentation
![eMedical - Manage Case- edit pop-ups](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/99045c06-ec0d-4a37-87ba-239d2bc4abdc_rw_1200.png?h=8d6a6707514e1394a3f90783c92e10a3)
eMedical - Manage Case- edit pop-ups
![eMedical - Manage Case - more info pop-ups](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/88e1b079-079c-4ffa-917d-65d4eb64ebc9_rw_1200.png?h=0a75c67c4fce1ebe783f60956c43ea1d)
eMedical - Manage Case - more info pop-ups
![eMedical - Manage Case - decisions](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/eac57aa3-e07b-43ae-b7ce-144d924c8ae0_rw_1200.png?h=15a8352a0242d150a606407742321c65)
eMedical - Manage Case - decisions
![eMedical - Manage Case - UI specifications](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/7d863cbd-615c-4a95-ad80-aa94d8df4d0f_rw_1200.png?h=a632f9fff652125fdedd36571202d740)
eMedical - Manage Case - UI specifications
![eMedical - Manage Case - UI specifications](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/9497bb5f-b1f4-4a79-8f7c-1e138bf43a25_rw_1200.png?h=581f1f0da490fae03ee31dfa7e1872f5)
eMedical - Manage Case - UI specifications
![eMedical - Manage Case - UI specifications](https://cdn.myportfolio.com/a9c687edc07e944c3b9dc025ecfe8ea7/610cd2b3-24ff-481e-890c-0d3b22dc1a24_rw_1200.png?h=3cd2b8101e75ef5e03863751c2f5a732)